Management Team

SCA’s Management Team strives to prevent material return credits against sales, reduce operating costs and protect brand integrity for all global returns. We have a proven history of delivering business value in short time frames. Above all, SCA has built an unmatched reputation for integrity, honesty, and strong, mutually beneficial partner relationships.

Mark Hanson, President & Chief Executive Officer
Mark has over 25 years of industry experience in technology, supply chain, and returns management. He founded the Supply Chain Alliance in 1998 with the goal of reducing costs, improving profits and competitive advantage at all levels of the supply chain for technology manufacturers, distributors and resellers. Through his vision, innovation, alliances and extensive knowledge of the supply chain, he has built SCA into a worldwide innovator for returns management, driving compelling and risk-free results for repackaging trade-in product returns, ensuring zero returns for retail, and creating technology trade-in refresh alternatives.

Prior to SCA, Mark founded DTI, a pioneering provider of comprehensive returns management (returns audit, refurbishment and sale) solutions for technology manufacturers, distributors, resellers and lessors. Over the course of five years, he built DTI's staff to over 200 with 250,000 sq ft of returns-refurbishment operations in three facilities, and took the company public. DTI's clients included AT&T, Compaq, Dell, Digital Equipment Corporation, Hewlett Packard, NEC, NCR, Best Buy and Staples. Prior to DTI, Mark co-founded Bostek and Boston Consulting, Inc. , a manufacturing IT integrated ERP solutions provider that evolved to include surplus inventory root cause analysis and disposition services.

Fred Hurwitz, Senior Vice President, Worldwide Operations
Fred has been working with SCA since January 2000, specializing in rapid program start-ups and stabilizations for cost recovery, distribution inventory optimization and returns management. For 3COM, he designed the business processes, staffing requirements and reporting systems to minimize global channel inventory within 18 months. Prior to SCA, Fred was a Director of U.S. channels for Compaq, where he designed and led changes to the US Compaq distributor planning process and managed the process of closing down Compaq's Digital PC business and disposing of that inventory. Fred spent over 25 years at Digital Equipment & Compaq as part of various territory business and product management teams, where he managed business planning and execution at various geographic levels including the Americas.

James R. Lynch, Vice President, Account Management Services
Jim has more than 23 years of experience in the telecommunications, enterprise software, and computer systems industries—and has worked closely with Mark Hanson since 1983. In his role at SCA, Jim is responsible for major account relationships as well as global operations. Prior to joining SCA, Jim co-founded Voquette, Inc., an enterprise content management software company that was sold to Semagix, Inc. At Voquette, Jim was responsible for business development and partner management, and raised $22 million in venture funding. Prior to Voquette, Jim was a co-founder of Network Computer, Inc. (NCI) a subsidiary of Oracle Corp, where he served as Vice President of Business Operations and Channel Development. Jim was instrumental in growing the company from six to 170 people in its first 12 months of operation. NCI went public as Liberate Technologies in July of 1999. Prior to Liberate, Jim held senior sales, operations, relationship management and product management positions with Oracle Corporation, Sequent Computers, Inc., and Data General.

Randy Hurtado, Senior Director, Worldwide Operations
Randy has been with SCA since 1998 working as a Senior Director of Project Management. Prior to joining SCA, Randy was with DTI, as a Manager of returns operations where he started working in 1994. Prior to DTI, Randy was with Tredex where a worked as a Manager of Surplus Disposition from 1990 to 1993. Randy has worked with Mark Hanson since 1994 when he joined DTI.

Marc Baum, Senior Director, Technical Services & Program Support
Marc has been part of the SCA team since January 2003, focusing on Trade-in Programs, Technology Integrations, Audit Compliance and Work Flow Applications. He has responsibility for SCA corporate infrastructure and program operations, and has over 20 years of experience in enterprise product development, strategic account management, and operations. Prior to joining SCA, Marc served as Vice President of Professional Services and VP of Worldwide Operations at Semagix, Inc. (formerly Voquette), an enterprise content management company. Before joining Voquette, Marc served as VP of Product Development and Customer Service for Audiohighway Inc., where he helped pioneer the emerging online media distribution market. Prior to Audiohighway Inc. Marc had held senior management positions with 3COM, U.S. Robotics, and Zenith Data Systems.

Bonnie Chan, Senior Director, APAC Operations
Bonnie Chan has over 20 years of experience in the Supply Chain Management functions with MNC in HK, Singapore and Canada. Before joining SCA, Bonnie was the Logistics Manager of Abbott Laboratories and a member of the HK Management team leading major project teams to achieve the Class A SCM accreditation in 19 months. Before Abbott, Bonnie was the Business Planning & Logistics Manager of Compaq HK managing the Order Management, Inventory Planning and Logistics function. She led a number of projects at Compaq enabling the company to improve order cycle time, reduce inventory and operation cost. Bonnie has also worked for Ingram Micro (Canada and Singapore) as a Buyer and Inmac Canada as Inventory Analyst contributing to improved customer satisfaction and operational efficiency. Before moving to Canada, Bonnie was the Logistics and Administration Manger of Wang Computer’s Customer Service Dept. managing service parts and service contracts. Earlier in her career path, she worked for Kodak Far East as an Inventory Planner. Bonnie speaks fluent English, Mandarin and Cantonese.

Jonathan Benjamin, Senior Director, Quality & Compliance
Jonathan is responsible for leading SCA's strategic partnership strategies and developing business relationships with major technology companies. Jonathan has extensive experience executing corporate transactions such as strategic equity investments/alliances, mergers and acquisitions/divestures, and strategic equity/debt financings. Prior to SCA, Jonathan was head of corporate development for Converge, Inc., a supply chain software and services company, where he was responsible for business development, strategic mergers and acquisitions, major partnerships and alliances. Prior to Converge, Jonathan worked in Gateway Inc.'s ventures group, where he closed a number of strategic investments including an investment in Converge. Prior to Gateway, Jonathan participated in GE Capital Corporation's leadership program, where he gained world-class quality management, financial, and operations experience. He is a black belt Six Sigma.

Sue Ann Walker, Director, Professional Services Asset Recovery
Sue Ann has more than 25 years operations and project experience increasing revenues and profit margins through innovative operations and customer services processes. She has been on the SCA team since May 2004, responsible for improving asset recovery as a Technology Migration Program in the US, Canada, Latin America and Asia Pacific theatres. Prior to SCA she was with Digital Equipment Corporation and Compaq Computer Corporation in a variety of management positions using TQM in sales operations, asset recovery, order management for both direct and high volume distribution customers, accounts receivables, and customer satisfaction.

Joyce Smith, Director, Professional Services, Takeback & Recycling
Joyce joined SCA in November 2003 with broad functional experience in finance, product marketing, program marketing, and process management for technology manufacturers and distributors; and subject matter expertise in customer take-back initiatives. She is now Senior Director for Takeback Programs at SCA. Prior to SCA she spent eight years at NCR developing worldwide trade-in/trade-up programs, managing disposition programs for excess and obsolete product, and directing liquidation projects for the excess AT&T and NCR PC products during the AT&T / NCR merger. After NCR Joyce worked for a consultancy specializing in customer take-back programs. Joyce has her Masters in Industrial Administration and her BS in Management from Purdue University.

Helen Vess, Senior Director, Logistics & Operations
Helen has an extensive background executing projects in the technology supply chain for over 12 years, and has been with the SCA team since it was founded in 1998, serving as a project manager. Prior to SCA, Helen was with DTI and Bostek where she worked as a project manager, as well as in the human resources and finance departments. Helen has worked with Mark Hanson since 1991.

Chris Hall, Marketing Communications & Web Services
Chris Hall specializes in developing strategic programs to generate new revenues, increase customer loyalties, and seize market share for technology companies. She founded ChrisHallMarketing.com to provide savvy executives with a reliable senior marketing resource for pilot programs and projects that require almost overnight deployment. Chris has more than 25 years of project management experience, with expertise in marketing strategy and new business development. Chris has a BS from Cornell University.

William F.  Smith, Vice-President,Contracts & Vendor Management
Bill joined SCA in 2004 and is responsible for Contracts and Vendor Compliance Management. He has over 25 years of experience in the high tech industry including senior management positions at GTE Internetworking, Cabletron Systems, and Digital Equipment Corporation. He has an extensive business background that includes positions where he has served as Director of Product Management, Controller of Manufacturing and Logistics Operations, and Worldwide Program Manager for ERP System Implementations. Bill has an undergraduate degree in Business Administration from the University of Massachusetts and a Juris Doctorate degree from the New England School of Law in Boston.

SCA Strategic Advisor: Ken Lyon
Ken Lyon acts an SCA Strategic Advisor, and was one of the earliest evangelists of 4PL integration. Ken Lyon is a well-known authority in informatics development within the logistics and transportation industry, and an innovator in the use of public data networks to manage logistics operations.

Ken is the Founder and Chairman of Sourceree, a global supply chain visibility service designed to give local managers a global picture of their increasingly complex inventory management problems. Prior to Sourceree, he was with United Parcel Service for nine years, as Information Services Director and then Vice President for International Information Services. As part of the original management team for the UPS Logistics Group European business, Ken helped to create this innovative, non-asset based, global logistics business to re-engineer supply chains through the application of technology and advanced operational processes.

Ken Lyon was educated in London. As a logistics expert, he advises both government and commercial entities and has presented at many international trade and transportation conventions over the past 15 years.